Will my order make it for Halloween?
We experience a high volume of orders during October for the Halloween season, and work at a 2-6 day processing speed plus delivery time from our warehouse.Unfortunately we do not allow pick-ups from our warehouse or our head office; all orders are sent out from our NC or CA warehouse by a traceable method. For this reason viewing products is also unavailable. We do offer a money back guarantee on most items. If you are not satisfied with your purchase you may return it.
If I'm shipping outside the US will there be any other tax or duty fees?
International buyers outside the US are fully responsible for paying all customs duties and/or taxes which may be assessed as a result of this transaction for your country.
Why is there a package and handling fee?
an online retailer we know the cost of hiring staff to package and handle your order for shipping. This fee is added to your order to cover those costs. Unlike other online companies who charge upwards of a $10 handling fee, ours is modest in comparison, visible in your cart before you checkout with your payment information.We do ship our products anywhere in the world. All shipments outside the continental US are sent USPS Global Express Mail (EMS). This is the most reliable service with tracking and we do not offer any other service when shipping outside the US.
Why doesn't my tracking number not work on the UPS website?
We add tracking numbers even over the weekend to orders, although there is no pickup for these packages until the following Monday. The tracking you received likely was added over this time period and will become active on the following Monday or Tuesday. If your tracking is still not active send us an email bout the order. For tracking packages outside the US you will need to send us a request for the USPS tracking.We accept VISA, Mastercard through our Moneris payment gateway and PayPal payments. With Paypal you may also pay with AMEX, Discover and direct debits from your bank account with their Echeck feature.We do ship our products anywhere in the world.
What if I want to make a change or cancel after I've placed my order?
Once orders are placed they can not be canceled or altered if they have been sent to our shipping dept. There is a small window of time that allows for alterations. Call our customer service for these requests.
Do you ship to Canada or other countries?
We do ship our products anywhere in the world. All shipments outside the continental US are sent USPS Global Express Mail (EMS). This is the most reliable service with tracking and we do not offer any other service when shipping outside the US. The shipping fee is based on weight automatically calculated through our shopping cart. We can not offer rush services outside the US due to border/customs delay. Shipments outside the US usually take 7-14 business days for delivery.It is possible there are restrictions on your card for making online transactions or there are no funds available to make the purchase. Please check with your issuing bank for further details. Note: We do not accept American Express, Diners, or JC credit cards, only credit cards with the Visa or Mastercard symbol and 16 digits. If you wish to speak to one of our billing customer service representative please call 1.800. - 15246
We experience a high volume of orders during October for the Halloween season, and work at a 2-6 day processing speed plus delivery time from our warehouse.Unfortunately we do not allow pick-ups from our warehouse or our head office; all orders are sent out from our NC or CA warehouse by a traceable method. For this reason viewing products is also unavailable. We do offer a money back guarantee on most items. If you are not satisfied with your purchase you may return it.
If I'm shipping outside the US will there be any other tax or duty fees?
International buyers outside the US are fully responsible for paying all customs duties and/or taxes which may be assessed as a result of this transaction for your country.
Why is there a package and handling fee?
an online retailer we know the cost of hiring staff to package and handle your order for shipping. This fee is added to your order to cover those costs. Unlike other online companies who charge upwards of a $10 handling fee, ours is modest in comparison, visible in your cart before you checkout with your payment information.We do ship our products anywhere in the world. All shipments outside the continental US are sent USPS Global Express Mail (EMS). This is the most reliable service with tracking and we do not offer any other service when shipping outside the US.
Why doesn't my tracking number not work on the UPS website?
We add tracking numbers even over the weekend to orders, although there is no pickup for these packages until the following Monday. The tracking you received likely was added over this time period and will become active on the following Monday or Tuesday. If your tracking is still not active send us an email bout the order. For tracking packages outside the US you will need to send us a request for the USPS tracking.We accept VISA, Mastercard through our Moneris payment gateway and PayPal payments. With Paypal you may also pay with AMEX, Discover and direct debits from your bank account with their Echeck feature.We do ship our products anywhere in the world.
What if I want to make a change or cancel after I've placed my order?
Once orders are placed they can not be canceled or altered if they have been sent to our shipping dept. There is a small window of time that allows for alterations. Call our customer service for these requests.
Do you ship to Canada or other countries?
We do ship our products anywhere in the world. All shipments outside the continental US are sent USPS Global Express Mail (EMS). This is the most reliable service with tracking and we do not offer any other service when shipping outside the US. The shipping fee is based on weight automatically calculated through our shopping cart. We can not offer rush services outside the US due to border/customs delay. Shipments outside the US usually take 7-14 business days for delivery.It is possible there are restrictions on your card for making online transactions or there are no funds available to make the purchase. Please check with your issuing bank for further details. Note: We do not accept American Express, Diners, or JC credit cards, only credit cards with the Visa or Mastercard symbol and 16 digits. If you wish to speak to one of our billing customer service representative please call 1.800. - 15246
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